Sprint cutting 450 jobs at Fort Worth call centerSprint cutting 450 jobs at Fort Worth call centerhttps://www.recenter.tamu.edu/news/newstalk-texas/?Item=46142014-03-21T13:36:00Z2014-03-21T07:00:00Z

FORT WORTH - Sprint Corp. is cutting about 1,550 customer service jobs nationally, including 450 at its 900-person call center near the intersection of Loop 820 and I-35W. Jobs will end March 25.

The job reductions reflect customers’ growing familiarity with smartphones as well as simpler rate plans that result in fewer calls to customer service centers, company representative Melinda Tiemeyer said.

“We are seeing fewer calls coming into customer care,” Tiemeyer said. “That’s the result, for example, that many customers are on their second or third smartphone so they are well past the learning curve of using their phones.” Simpler rate plans and unlimited rate plans have also resulted in fewer questions about bills.

Sprint has operated its Fort Worth call center in the Mercantile Business Park for more than a decade. At one time, it employed more than 2,000 people.

Fort Worth Star-Telegram
Dallas-Fort Worth-Arlington
http://www.star-telegram.com/2014/03/18/5660209/sprint-cutting-450-jobs-at-fort.htmlRead more at {Source}

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