Nice talk: Interactions Corp. to hire 1,000 in Austin

AUSTIN – Interactions Corp. plans to add 1,000 new workers in Austin by the end of 2015 to support its growing customer base.

The Franklin, Massachusetts-based company provides services intended to ease frustration with automated voice and text customer service systems. Interactions Corp. claims clients that include Hyatt Hotels Corp., Humana Inc. and TXU Energy.

In Austin, the company works out of an office building near E. Rundberg Lane and I-35 that Rackspace Inc. plans to vacate when it shifts operations to the redeveloping Highland Mall.

The new Austin employees would be hired as entry-level "intent analysts," according to Interactions Corp.’s Executive Vice President Jim Dreher.

The company is keen to hire employees to fill the intent analysts’ positions who can speak and understand more than one language, especially Spanish.

Interactions Corp. has had an Austin presence since 2007, when it opened its "iCenter.” It currently employs 300.