Mar 8, 2017
“Onshoring” leads to growth of niche contact centers
U.S. – Chances are, unless you need tech support or have billing questions, you probably don’t think much about contact centers. But evolving consumer and client preferences in the digital age have...
U.S. – Chances are, unless you need tech support or have billing questions, you probably don’t think much about contact centers.
But evolving consumer and client preferences in the digital age have accelerated the growth of this niche industry in recent years.
Increasing transportation costs, the rising importance of sustainability goals and more demanding service requirements are pushing companies to be closer to their customers.
Continued demand for technology and increasingly complex conversations with the end-user will give domestic contact centers the upper hand throughout 2017 and beyond.
To learn more about the contact center industry and its impact on real estate, download JLL’s 2017 Contact Centers report.
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