Language recognition Interactions adding 400 Austin jobs

AUSTIN – Interactions LLC plans to add 400 jobs by mid-May to its technology center in Austin.

The Franklin, Massachusetts-based company, which is a developer and provider of speech and natural language technology to create virtual personal assistants for professionals and entrepreneurs, is adding to its entry-level intent analyst ranks.

Those jobs come on top of the 1,000 positions it announced last summer, though some of those positions ended up going to some of the company’s other technology centers.

The company’s automated customer service technology is augmented by intent analysts, who help facilitate user interactions with the automated system. Analysts might listen to clips of a customer responding to an automated system, interpreting and then entering that response into the system.

Interactions’ Austin office is located in the same office building near E. Rundberg Lane and I-35 that Rackspace Inc. plans to vacate when it shifts operations to the redeveloping Highland Mall.