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Building Great ServiceBuilding Great ServiceBy Leonard Berry1996-01-10T06:00:00Ztierra-grande
Brokerage
Service quality in America has been studied for years at Texas A&M University. This research reveals four cornerstones for great service: reliability, pleasant surprise, recovery and fairness. This article discusses these in detail Digital and Print1102https://www.recenter.tamu.edu/articles/tierra-grande/building-great-service

 

 

Building Great ServiceBuilding Great ServiceBrokerage
GP0|#6d966644-fe39-44e9-8675-b963cb045a7a;L0|#06d966644-fe39-44e9-8675-b963cb045a7a|Berry;GTSet|#09a90ae9-5078-4623-b9a4-e3be6b49b0adtierra-grande
GP0|#57ad057f-0fc3-4d78-adf7-0a72d7e377db;L0|#057ad057f-0fc3-4d78-adf7-0a72d7e377db|customer;GTSet|#57d56836-73e8-45f7-b61c-9193be1c0a6e;GP0|#428c59a0-d54e-45a3-98e3-bcc704846e0c;L0|#0428c59a0-d54e-45a3-98e3-bcc704846e0c|service;GP0|#d6b11ca6-96c1-4b6b-950b-9d30048fa913;L0|#0d6b11ca6-96c1-4b6b-950b-9d30048fa913|brokerage;GP0|#7d9f9eff-1a39-4e14-8562-fd94ea49976e;L0|#07d9f9eff-1a39-4e14-8562-fd94ea49976e|quality

 

 

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